REFUND POLICY
noname Ltd expects the customers to be confident in our work, that`s why we want you to read this Refund policy with ultimate attention before starting to use the services of our company. This document defines your rights according to the services we provide. If you are not satisfied with what you`ve received, you have a possibility to get a refund in obedience to the rules and conditions written below in this page.
We want each of our customer to be sure that his rights are under our guaranteed protection and every refund request is always processed with our high-grade effort and care.
To be aproved to get a refund, the customer should satisfy all the conditions. Otherwise, noname Ltd reserves the right to decline his refund request.
This Refund Policy is connected to the customer`s transactions for noname Ltd services.
The refund request should be required within 2 weeks (14 days) after the date of making an order by email ([email protected]), indicating “Refund Request” in the subject line, or via phone.
Taking into account the security purposes, noname Ltd has a right to ask for the extra information to identify the customer. It can be customer`s email, phone number, the first and the last name, address, the reason for requesting the refund or/and any other details that can be considered as evidence of the incorrect transaction on the customer`s card.
We do not provide cash refunds; our authorized billing agent refunds the requested transaction back to the customer. The lengths of time for the answer can depend on the reasons for the refund request.
The final decision related to the refund request can be made only after thorough control of the provided additional information.
If the customer doesn’t wish to use our services anymore, he must be unsubscribed. In this case, he cannot be debited again.
Only the second transaction is refundable. The first transaction is made by a user independently after accepting all the rules that are explained on the terms and conditions. If the user accepts the rules he ticks the checkboxes before the first transaction.
We reserve the right to reimburse only a partial amount; the size of it is decided individually while processing every refund request.
The payment method of the refund is always the same that was used by the customer initially. We do not provide cash refunds.
The refund amount cannot be more than the amount of the original transaction.
Regarding the additional information, noname Ltd reserves the right to request it within 14 days from the date or requiring the refund from the customer. And the customer has also 14 days to provide us with this needed information.
Certainly, it may take some time to make a final decision connecting to a refund:
· 5 business days after the day of receipt of the last requested details;
· 5 business days after the day of receipt of the refund request (if no other details needed).
In separate cases, noname Ltd reserves the right to process a refund without customer's confirmation.
After approving, the refund is processed by noname Ltd within 5-10 business days without any delays.
Refund cannot be processed if:
· The refund timescales are missed by the customer;
· Providing the necessary information is declined by the customer.
We always expect our customers to contact us first in case of any issues connected to the transactions on his bank account before submitting a chargeback.
In the event of a chargeback by a credit card company (or similar action by another payment provider) in connection with the services the customer used, he agrees that we may suspend access to the account he has with us.
Fees, incurred as the result of chargebacks or other payment disputes brought by the customer, his issuing bank, and disputes that require accounting or legal services should be covered by the customer.
The customer cannot be entitled to a refund if a chargeback is submitted.
Request for a refund cannot be considered as a guarantee for a refund approvement.
Any additional fees that can arise in the process of providing a refund shall be covered by the customer.
noname Ltd reserves the right to make any changes in this Refund Policy if there were taken changes in legislation. noname Ltd is not responsible for the customer`s awareness of any modifications in this policy, that is why each customer should check this document periodically.
If the customer refuses to accept the renewed Refund Policy, he cannot be the user of the services noname Ltd provides. The renewed Refund Policy applies to the customer's usage of services without fail in case of his decision to make a new order on the website.
noname Ltd is not related to the direct/indirect losses, any kind of damages, lost profits, amount of time of processing the refund and any other information connected to it.
Last update: 31.10.2018